"Thank you so much for your immediate response in regards to my phone call yesterday of my missing hat. I can not believe I talked to you yesterday afternoon and by this afternoon cross country from Pa to Ca I already have received the hat. I appreciate your absolutely amazing customer service. I have never experienced such kind and personal service with any on line store. I look forward to many future purchases with you and will highly recommend your web site. Again, thank you for taking care of this matter in beyond record timing!Have a wonderful weekend, Kate Camp"